Developed to provide a visual map of the interactions between the 911 dispatcher and the customer. Can be modified for use in other customer service settings as well.
The ACP and its five rules is an effective tool in handling challenging customer interactions. Its rules serve as a roadmap for controlling a dispatcher's emotions, which by extension controls the caller. Once again, this can be modified for use in other customer settings.
Frequent flyers are people who call 911 so often—sometimes about trivial or odd matters—that emergency dispatchers know them by their first names. They can also be problematic when not taken seriously.
A 2015 award for the resuscitation of a 50 year old man who had gone into cardiac arrest.
A 2015 award for assisting in the delivery of a baby boy.
Is a prestigious recognition given to EMS professionals who have demonstrated exceptional service and commitment to their communities. (Awarded 2023)
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