Eric Harne
BIO
Eric has been a 911 dispatcher for 27 years. He holds a B.S. degree in Law Enforcement and Corrections from Towson University (MD), graduating with honors in 1980.
He has had numerous articles published relating to 911 communications, and his pioneering concepts of Communications Mapping and the Angry Customer Protocol have made him an exp
Eric has been a 911 dispatcher for 27 years. He holds a B.S. degree in Law Enforcement and Corrections from Towson University (MD), graduating with honors in 1980.
He has had numerous articles published relating to 911 communications, and his pioneering concepts of Communications Mapping and the Angry Customer Protocol have made him an expert in the field.
He has been the recipient of both individual and group awards in recognition of his dedication and expertise to the profession.
Eric’s extensive knowledge and experience in 911 dispatching makes him an ideal contact for media seeking an expert commentator, businesses looking for an instructor with a unique perspective on customer service, organizations desiring a speaker offering an off the beaten path topic for discussion, and lawyers requiring an expert witness.
He can be reached at egharne@gmail.com